Support Manager

bloXroute is seeking a highly motivated and customer-focused Support Engineer to work directly with our support team.

In this role, you will help to resolve technical issues, assisting users with product-related problems, and ensuring a smooth and positive experience.

You will collaborate with cross-functional teams, including engineering and business, to resolve issues and improve product functionality.

Responsibilities Provide first-line support to customers in the APAC region Troubleshoot and resolve issues by working with the DevOps and Engineering teams Help users with basic maintenance and issue resolution Spot service issues and quality gaps across different blockchains Clarify quality expectations from the Dev and Product teams Use data to suggest improvements and support overall service quality Requirements Minimum of 2 years of experience as Support Engineer Fully remote, based in Asia, cover Asia time zone and flexible with work arrangements Fluent in both English and Mandarin Linux experience AWS experience Knowledge and experience with blockchain and crypto technology Good understanding of crypto industry in APAC region is a plus Excellent presentation skills, ability to simplify technical data into crystal clear ideas Creative and entrepreneurial person with excellent teamwork skills and startup attitude