AI Engineer, LLM Systems & Agentic Workflows

Command|Link Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform.

Command|Link has revolutionized the IT industry by tackling the problems our competitors create.

In recognition for our unprecedented innovation and dedication, Command|Link was recognized as the SD-WAN Product of the Year, ITSM Visionary Spotlight, UCaaS Product of the Year, NaaS Product of the Year, Supplier of the Year, and the AT&T Strategic Growth Partner.

Command|Link has built the only IT platform for scale that solves ISP vendor sprawl and IT headaches.

We make it easy for our customers to get more done, maximize uptime and improve the bottom line.

Learn more about us here! This is a 100% remote position About your new role: As an AI Engineer focused on LLM Systems, your primary mandate is to design, build, and operate the AI layer that powers intelligent automation across the CommandLink platform.

You'll be working at the engineering layer of agentic AI: building durable, production-grade LLM workflows on top of Temporal, implementing security and policy controls around LLM execution, and solving hard problems around prompt injection, output trust, and runtime governance in domain-specific contexts.

You'll work closely with Engineering and Product leads to build agentic workflows to execute deterministic workflows for context aware insights, triage, investigations and remediation into reliable, observable, and policy-compliant AI workflows.

That means designing for failure, latency, and adversarial inputs from day one, not retrofitting safety controls after the fact.

The space is moving fast, the problems are genuinely unsolved, and we're looking for someone who has strong opinions about how to build AI systems that are trustworthy in production.

Key Responsibilities:

You write maintainable, testable code; experience in Python and/or Go preferred • Familiarity with LLM APIs and inference providers (OpenAI, Anthropic, Mistral, or open-weight models via vLLM / Ollama)

Why you'll love life at Command|Link Join us at CommandLink, where you'll have the opportunity to shape the future of business communication.

We value the innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking.

Are you ready to make an impact? Apply now and be the architect of your career as well as our clients' success. • Room to grow at a high-growth company

As part of our process, we use AI-assisted tools to help review and analyze applications.

These tools support our recruiting team by identifying qualifications and experience that align with the requirements of each role.

AI tools are used only to assist in the evaluation process — they do not make final hiring decisions.

Every application is reviewed by a member of our recruiting or hiring team before any decisions are made.