Senior AI Designer for Conversations (Remote)

Descrição da Vaga

Requisitos

• 5+ years creating conversational design experiences
• Ability to combine vision with strong creative design execution
• Strong portfolio showcasing expertise, craft, aesthetics, and depth of thought
• Experience designing for Generative or Agentive AI-powered experiences
• Understanding of machine learning & natural language processing (NLP) fundamentals
• Experience incorporating research into the design process
• Ability to work independently, be organized, self-motivated, and attentive to detail
• Excellent written, visual, and verbal communication skills
• Proficient in common design tools (e.g., Figma, VoiceFlow, ProtoPie, etc.)
• Demonstrated experience documenting for voice-only, voice-forward, and multimodal experiences
• Experience creating interactive prototypes for multimodal experiences (voice, sound, visuals, touch, chat, etc.)
• Familiarity with platforms such as Salesforce Service Cloud, Einstein Bots, Prompt Builder, and Google Vertex AI

Responsabilidades

• In this role, you will play a crucial part in shaping the future of voice and multimodal interfaces within an innovative team
• Your efforts will directly impact user experiences through the design of AI-based conversational interactions
• Collaborating closely with designers, researchers, and product stakeholders, you will leverage data-driven design principles to create engaging and effective customer experiences
• This position offers you the opportunity to lead vision and execution, driving innovation in a rapidly evolving field that blends technology and user-centered design
• Lead design vision and execution for AI-based conversational and multimodal experiences, advocating usability and user-centered design principles
• Develop and promote conversation design best practice standards, reusable interactional patterns, and processes
• Deliver effective design documentation to communicate experience requirements, design principles, best practices, prototypes, and multimodal flows
• Identify opportunities for usability testing and research efforts by creating prototypes and participating in evaluation sessions
• Build strong relationships with internal stakeholders to ensure a connected end-to-end user experience
• Monitor industry trends and drivers of customer satisfaction
• Visualize experiences using storyboards, customer journeys, user flows, and prototypes to illustrate vision
• Balance user needs, technical constraints, and product objectives to craft world-class multimodal user experiences

Benefícios