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Artificial Intelligence (AI) Developer – Dynamics Contact Center Solutions

Integrated Technology Strategies, Inc.via Dice
RemotoRemotoPlenoCLT5 dias atrás

Salário Estimado

R$ 9.867,00 - R$ 14.801,00

0de 100

Excelente

Score da Vaga

Descrição da Vaga

Job Title: Artificial Intelligence (AI) Developer – Dynamics Contact Center Location: Hybrid (Mostly Remote – 1 week/month travel to Middletown, PA) Duration: Long Term Job Description: We are seeking an experienced AI Developer to design and implement intelligent automation solutions for Dynamics Contact Center environments.


The role involves developing AI-powered voice bots, chatbots, NLP models, and intelligent routing to enhance customer engagement across omnichannel support platforms.


Key Responsibilities:

Design and develop AI solutions for contact centers, including virtual assistants for voice and chat.
Build NLP models to analyze customer interactions across voice, chat, email, and social channels. • Develop chatbots and voice bots using Microsoft Copilot Studio and Azure AI.
Integrate AI capabilities with Microsoft Dynamics 365 and enterprise applications. • Monitor and optimize AI/ML model performance and customer interaction workflows.
Collaborate with business and technical teams and maintain technical documentation.

Required Skills:

5+ years of experience in AI / Machine Learning development
Strong Python programming skills • Experience with TensorFlow or PyTorch
Experience with NLP libraries (spaCy, Hugging Face, NLTK) • Hands-on experience with Dynamics Contact Center solutions
Experience building chatbots and voice bots • Experience deploying AI models on Azure Cloud Preferred Skills:
Voice AI / Speech-to-Text technologies • Experience with Apache Kafka or Apache Spark
Knowledge of contact center platforms such as Zendesk, Salesforce Service Cloud, or Amazon Connect

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Informações

NívelPleno
ContratoCLT
LocalRemoto
RemotoSim
MoedaBRL
Publicada5 dias atrás
FonteDice

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