Artificial Intelligence (AI) Developer – Dynamics Contact Center Solutions

Integrated Technology Strategies, Inc.via Dice

RemotoRemotoPlenoCLT5 dias atrás

Salário Estimado

R$ 9.867,00 - R$ 14.801,00

Tecnologias

Python Azure Machine Learning IA TensorFlow PyTorch

0de 100

Excelente

Score da Vaga

Descrição da Vaga

Job Title: Artificial Intelligence (AI) Developer – Dynamics Contact Center Location: Hybrid (Mostly Remote – 1 week/month travel to Middletown, PA) Duration: Long Term Job Description: We are seeking an experienced AI Developer to design and implement intelligent automation solutions for Dynamics Contact Center environments.

The role involves developing AI-powered voice bots, chatbots, NLP models, and intelligent routing to enhance customer engagement across omnichannel support platforms.

Key Responsibilities:

•Design and develop AI solutions for contact centers, including virtual assistants for voice and chat.

•Build NLP models to analyze customer interactions across voice, chat, email, and social channels. • Develop chatbots and voice bots using Microsoft Copilot Studio and Azure AI.

•Integrate AI capabilities with Microsoft Dynamics 365 and enterprise applications. • Monitor and optimize AI/ML model performance and customer interaction workflows.

•Collaborate with business and technical teams and maintain technical documentation.

Required Skills:

•5+ years of experience in AI / Machine Learning development

•Strong Python programming skills • Experience with TensorFlow or PyTorch

•Experience with NLP libraries (spaCy, Hugging Face, NLTK) • Hands-on experience with Dynamics Contact Center solutions

•Experience building chatbots and voice bots • Experience deploying AI models on Azure Cloud Preferred Skills:

•Voice AI / Speech-to-Text technologies • Experience with Apache Kafka or Apache Spark

•Knowledge of contact center platforms such as Zendesk, Salesforce Service Cloud, or Amazon Connect

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Informações

NívelPleno

ContratoCLT

LocalRemoto

RemotoSim

MoedaBRL

Publicada5 dias atrás

FonteDice

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