Database Support Engineer - US

At Tiger Data, formerly Timescale, we empower developers and businesses with the fastest PostgreSQL platform designed for transactional, analytical, and agentic workloads.

Trusted globally by thousands of organizations, Tiger accelerates real-time insights, drives intelligent applications, and powers critical infrastructure at scale.

As a globally distributed, remote-first team committed to direct communication, accountability, and collaborative excellence, we're shaping the future of data infrastructure, built for speed, flexibility, and simplicity.

We're looking for a versatile Database Support Engineer to join our Technical Services team.

While deep database expertise is at the core of this role, you'll work across our entire technology stack — from PostgreSQL/TimescaleDB to Kubernetes, AWS/Azure cloud infrastructure, and more.

This isn’t just a database job.

You’ll work at the intersection of databases, cloud infrastructure, and modern platform engineering.

Every day brings different challenges — from optimising complex analytical queries to troubleshooting cloud, Kubernetes, and features built on top of the database that run through separate services.

From network issues to using browser DevTools to trace API failures, you’ll help customers across the stack.

You’ll build expertise across our entire platform while deepening your database knowledge.

If you enjoy variety, solving hard technical problems, and working directly with customers, this role gives you all of that — in abundance.

Be familiar with TimescaleDB! It's essential that you sign up for the free trial and test it out before you apply and interview.

Check out a tutorial here: TigerData is a remote-first company.

This is a full-time position with priority towards the West Coast along PST or MST time zones.

This is a permanent weekday role with 5-day, 8-hour, Monday - Friday shifts.

While this is a standard weekday role, there may be occasional on-call coverage required.

What You'll Do Customer Success • Provide technical support to customers experiencing database and platform issues

Database Excellence • Troubleshoot and optimise PostgreSQL and TimescaleDB performance issues