Developer Analyst

Role Summary

Design, develop, and maintain scalable back-end, front-end, and full-stack applications that enable modern digital service delivery. This role focuses on enterprise platforms, automation, cloud technologies, and integrations to improve IT operations, user experience, and business efficiency.

Key Responsibilities

• Design, develop, and maintain scalable back-end services, APIs, and system integrations across enterprise platforms such as ServiceNow, AWS, and Microsoft technologies.
• Build and enhance front-end applications, self-service portals, chatbots, and operational dashboards.
• Develop automation workflows and scripts using technologies such as Python, PowerShell, and low-code platforms.
• Integrate applications with ITSM, endpoint management, and enterprise systems (e.g., ServiceNow, Intune, SCCM).
• Collaborate with cross-functional teams to design, deploy, and support production-ready solutions.
• Ensure application quality, security, scalability, and performance through testing, monitoring, and continuous improvement.
• Support the development of automation, AI, and digital workflow initiatives that improve operational efficiency and user experience.

Key Competencies

• Strong software development experience in back-end, front-end, or full-stack technologies.
• Proficiency in JavaScript, Python, and modern development frameworks.
• Experience designing and consuming REST APIs, system integrations, and microservices.
• Understanding of cloud platforms such as AWS or Azure and enterprise application architecture.
• Knowledge of data engineering concepts, including ETL processes, data pipelines, and cloud data ecosystems.
• Familiarity with monitoring, observability, and analytics tools.
• Strong analytical and problem-solving skills with the ability to translate business requirements into technical solutions.
• Excellent communication and collaboration skills in cross-functional environments.

Key Performance Indicators (KPIs)

• Delivery of software enhancements and projects within agreed timelines.
• Application performance, reliability, and availability.
• Quality and adoption of automation solutions.
• API and integration reliability.
• User satisfaction and platform adoption.
• Code quality, security, and compliance with development standards.

Candidate Requirements

Experience:

• Proven experience as a Back-End, Front-End, or Full-Stack Developer in an enterprise environment.
• Experience building APIs, integrations, automation solutions, and cloud-based applications.
• Experience with AI, data analytics, or intelligent automation solutions is preferred.

Qualifications:

• Bachelor's or Master's degree in Computer Science, Engineering, Data Science, or a related field.

Preferred Certifications.

• Cloud certifications (AWS, Microsoft Azure, Google Cloud)
• AI/ML or Data Science certifications
• ServiceNow certifications (where applicable)
• Relevant software development or automation certifications