Platform Operations Engineer

Job Description

GM Financial is set to change the auto finance industry and is leading the path with embarking on tech modernization – we have a startup mindset, preserve our small company culture, in a public company environment with financial stability and intense growth over a decade long history. We are data junkies and trust in data and insights to advance our business objectives.

We take our goal of zero emission, zero collision, zero congestion and zero friction very seriously. We believe as the auto finance market leader we are in the driver’s seat to lead us in the GM EV mission to change the world. We are building global platforms, LATAM, Europe, China – our high performing talent needs a high performing leader. GMF is comprised of over 10,000 team members globally. Join our fin-tech culture within a Blue-Chip company where we are changing the way we use technology to support our customers and business.

The Platform Engineer in the Loan Originations domain is accountable for building, operating, and evolving the Loan Origination platform. This includes enabling secure, scalable, and resilient platform for applications across LATAM markets, with a focus on automation, observability, high-availability, and compliance.

Responsibilities

• Collaborate with product and business teams to design, build, and operate platform capabilities that accelerate delivery of customer value with high quality, velocity, and safety.
• Develop and maintain standardized tooling for deploying and running the Salesforce Platform, ensuring alignment with enterprise best practices and Cybersecurity compliance requirements.
• Continuously evolve the Salesforce platform to adopt modern technologies that improve performance, resiliency, high availability, and cost efficiency.
• Architect and implement self-service capabilities for the Salesforce team by automating provisioning, deployment pipelines, and observability workflows to reduce operational overhead and eliminate manual touchpoints.
• Participate in cross-functional initiatives to raise engineering standards and align platform strategy with broader Salesforce release goals.
• Partner with other Platform, Test and Software Development Engineer’s to establish and best-practices that enable efficient and effective delivery of outcomes for our customers.
• Build automation for platform operations, infrastructure provisioning, and environment management using tools like Gearset and Azure DevOps.
• Implement automated controls and compliance checks into the platform to support cybersecurity and audit readiness (e.g., Splunk SIEM integration, SSL enforcement).
• Participate in on-call rotations to ensure rapid resolution of platform-related incidents, especially during Salesforce and application release windows.
• Optimize platform FinOps by monitoring usage, cost drivers, and scaling strategies.
• Ensure robust observability and performance monitoring using Nebula, Azure App Insights, and Splunk.
  
  

Qualifications

• Strong experience across the SDLC: system design, scripting, testing, CI/CD, observability, and security.
• Excellent communication skills (verbal and written), with a customer-focused mindset.
• Proven ability to drive continuous improvement and adopt a growth mindset.
• Experience building platforms that support scalable, resilient servicing applications.
• Deep knowledge of Salesforce platform, Sales Cloud, Service Cloud.
• Proficient in scripting/programming languages: Apex, JavaScript, HTML, CSS.
• Hands-on experience with DevOps and SRE tooling: Gearset, Azure DevOps, GitHub, Nebula Logger, Splunk, Azure App Insights.
• Familiarity with Chaos Engineering principles and practices.
• Familiarity with AI-assisted development tools and practices.
• Experience in Agile environments with a track record of driving improvements.
• Expert in performing Root Cause Analysis and Problem Management
• 7 or more years in IT/engeneering , including 4 or more years in Platform, Cloud or DevOps roles, with strong expertise in Salesforce and reliability engineering.
• Bachelor’s degree in computer science or related Engineering field; and/or commensurate experience preferred.
• Verbal and written proficiency in English, Portuguese and/ or Spanish.
• Preferred Certifications:
• Salesforce Certified Platform Administrator
• Salesforce Certified Platform App Builder
  
  

GM Financial is an Equal Opportunity Employer. We do not discriminate against any applicant or employee based on race, color, age, gender, marital status, national origin, religion, sexual orientation, gender identity, gender expression, veteran status, disability, or any other that undermines human dignity and aims to nullify or impair people´s rights and freedoms.