Principal Software Engineer

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Principal Software Engineer in Brazil.

This role offers an exciting opportunity to contribute to innovative supply chain technology solutions that help businesses improve operational efficiency and streamline complex logistics processes. You will work in a collaborative and fast-paced remote environment, supporting customers through technical problem-solving and consultative assistance. The position combines customer interaction, troubleshooting, and system analysis, making it ideal for professionals who enjoy both technical and client-facing responsibilities. You will have the chance to work with modern warehouse and supply chain platforms while continuously expanding your expertise in software, networking, and operational systems. The role values analytical thinking, communication, autonomy, and a proactive mindset. It is well-suited for candidates looking to grow within a technology-driven and globally connected environment.

Accountabilities

• Provide technical support to users through phone, email, and ticketing systems, ensuring timely and effective issue resolution.
• Analyze customer problems, identify root causes, and apply consultative solutions tailored to operational needs.
• Maintain high service quality standards while meeting agreed service levels and customer satisfaction targets.
• Review technical documentation, research alternative information sources, and perform simulations and testing to troubleshoot issues effectively.
• Collaborate with internal teams to improve support processes and contribute to continuous service optimization.
• Assist customers with system-related inquiries involving supply chain and warehouse management solutions.
  
  

Requirements

• At least 1 year of experience in customer technical support or a related technical assistance role.
• Bachelor’s degree completed or currently in progress (from the 3rd semester onward) in Computer Science, Information Systems, or a related field.
• Basic understanding of databases, programming logic, Windows operating systems, and networking concepts.
• Strong analytical and communication skills with a customer-focused and problem-solving mindset.
• Ability to multitask, prioritize responsibilities, and work independently in a remote environment.
• Knowledge of logistics systems or warehouse management platforms is considered a plus.
• Familiarity with programming languages, operating systems, computer networks, or supply chain management solutions is advantageous.
• English and/or Spanish language skills are a plus.
  
  

Benefits

• Fully remote work opportunity within Brazil.
• Opportunity to work with innovative supply chain and logistics technologies.
• Collaborative and inclusive work environment focused on professional growth.
• Access to learning opportunities and career development support.
• Exposure to international projects and cross-functional collaboration.
• Equal opportunity workplace committed to diversity and inclusion.
• Competitive compensation package aligned with experience and market standards.
  
  

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.