Senior DevOps Engineer

About The Opportunity

We are looking for a Senior DevOps / Operations Support Engineer to help ensure the stability, reliability, and operational excellence of our applications, cloud environments, and delivery pipelines.

This is not a traditional Site Reliability Engineering role. The position is highly focused on production operations, day-to-day support activities, incident management, pipeline troubleshooting, configuration management, and continuous operational improvement with a strong engineering mindset.

You will work closely with cross-functional engineering teams to maintain reliable systems, improve operational processes, and drive issues through to resolution in fast-paced production environments.

Responsibilities

• Own application, infrastructure, and CI/CD pipeline support activities across production and non-production environments.
• Handle operational tickets, incidents, escalations, and service requests with a strong sense of ownership and urgency.
• Perform troubleshooting, triage, root-cause analysis, and resolution of complex application, infrastructure, and deployment issues.
• Ensure production stability and reliability of software delivery pipelines.
• Manage, maintain, and standardize application and infrastructure configurations.
• Improve and optimize CI/CD pipelines to support fast, reliable, and predictable releases.
• Monitor and support cloud-based environments and infrastructure.
• Automate operational and repetitive tasks using scripting and tooling.
• Collaborate with engineering teams to reduce recurring operational issues and improve system reliability.
• Contribute to long-term operational excellence initiatives while balancing reactive support responsibilities
  
  

• Strong experience in production operations, technical support, DevOps, and cloud-based environments.
• Proven experience troubleshooting complex application, infrastructure, and CI/CD pipeline issues.
• Experience working in ticket-driven operational support environments.
• Hands-on experience with incident management, escalations, and production support workflows.
• Experience with Infrastructure as Code (IaC), Docker, and Kubernetes.
• Familiarity with CI/CD tools and deployment automation.
• Experience with cloud platforms such as AWS, Azure, or GCP.
• Strong scripting and automation skills (Bash, Python, Shell, or similar).
• Excellent communication, prioritization, troubleshooting, and problem-solving skills.
• Ability to balance operational support responsibilities with continuous improvement initiatives.
  
  

• Experience supporting distributed systems and microservices architectures.
• Familiarity with observability and monitoring tools such as Datadog, Prometheus, Grafana, or Splunk.
• Experience with Terraform, Helm, ArgoCD, or GitOps workflows.
• Knowledge of Linux systems administration and networking fundamentals.
• Experience working in international and highly collaborative engineering environments.
• Exposure to Agile/Scrum development methodologies.
• Previous experience supporting high-availability production systems at scale.