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We are seeking a Site Reliability Engineer (SRE) with deep expertise in monitoring, observability, and reliability engineering to support systems running across on-premises infrastructure and Google Cloud Platform (GCP).
This role is primarily responsible for designing, operating, and improving monitoring, alerting, and observability platforms, with a strong focus on Grafana and Kubernetes environments.
As a secondary responsibility, this role provides backup coverage for the Application Support team during periods of resource constraints or major incidents, offering L2/L3 technical support when required.
Responsibilities
Monitoring & Observability (Core Focus)
- Own and operate the monitoring and observability stack across on-prem and GCP environments
- Design, build, and maintain Grafana dashboards for infrastructure, Kubernetes, and applications
- Define, tune, and maintain alerts to ensure high signal-to-noise ratio
- Establish observability standards and best practices across teams
- Improve visibility into system health, performance, and reliability
Site Reliability Engineering
- Apply SRE principles to improve availability, performance, and resilience
- Define and track SLIs, SLOs, and error budgets
- Participate in on-call rotations and SEV incident response
- Lead or contribute to incident investigations and root cause analysis (RCA)
- Drive preventative actions to reduce repeat incidents
Kubernetes & Platform Reliability
- Support and monitor Kubernetes environments (GKE and on-prem clusters)
- Monitor cluster health, capacity, and resource utilization
- Troubleshoot platform-level issues impacting application reliability
- Collaborate with Platform and Engineering teams on reliability improvements
Secondary Responsibilities (Backup Application Support)
- These responsibilities are activated as needed, not part of day-to-day operations
- Provide L2/L3 application support coverage during:
- Support team resource shortages
- High-severity incidents (SEVs)
- Peak support periods or escalations
- Triage and troubleshoot application issues using existing runbooks and dashboards
- Collaborate with Application Support and Engineering teams during incidents
- Ensure all actions, findings, and resolutions are documented in ServiceNow (SNOW)
Requirements
- Strong experience as a Site Reliability Engineer or Reliability Engineer
- Deep hands-on expertise with Grafana (dashboards, alerting, troubleshooting)
- Solid experience with monitoring and observability systems
- Production experience operating Kubernetes environments
- Experience supporting systems in GCP and on-prem environments (mandatory)
- Strong Linux systems and troubleshooting skills
- Fluent English (written and spoken)
- Ability to work in PST time zone
- Ability to participate in an on-call rotation that includes coverage for one weekend day. Time worked during the weekend is compensated with one day off during the week, in accordance with the established work schedule
Technology Stack:
- Observability: Grafana, Prometheus, logging platforms
- Containers: Kubernetes (GKE and on-prem)
- Cloud: Google Cloud Platform (GCP)
- Operations: Linux, networking, infrastructure monitoring
- Incident Tools: PagerDuty, ServiceNow, Slack (or equivalents)
Nice to have:
- Experience supporting application teams during SEV incidents
- Knowledge of capacity planning and performance tuning
- Scripting skills (Python, Bash, etc.)
- Experience with hybrid infrastructure environments
Benefits
At Devsu, we believe in creating an environment where you can thrive both personally and professionally. By joining our team, you'll enjoy:
- A stable, long-term contract with opportunities for career growth
- Private health insurance
- A remote-friendly culture that promotes work-life balance
- Continuous training, mentorship, and learning programs to keep you at the forefront of the industry
- Free access to AI training resources and state-of-the-art AI tools to elevate your daily work
- A flexible Paid Time Off (PTO) policy as well as paid holiday days
- Challenging, world-class software projects for clients in the US and LatAm
- Collaboration with some of the most talented software engineers in Latin America and the US, in a diverse work environment
Join Devsu and discover a workplace that values your growth, supports your well-being, and empowers you to make a global impact.