Site Reliability Engineer

About WSO2

WSO2 provides the foundational technology that powers the agentic enterprise, enabling organizations to build, govern, and scale autonomous, AI-driven systems. Its unified stack includes an agent platform, an industry-recognized API platform, integration platform, an analyst-recognized identity platform, and an engineering platform to deliver trusted, scalable digital experiences. WSO2’s open-source, API-first, and AI-enabled approach helps enterprises to accelerate innovation. Founded in 2005, WSO2 has offices in Australia, Brazil, Germany, India, Spain, Sri Lanka, the UAE, the UK, and the US, generating over USD 100M in annual recurring revenue. Visit wso2.com to learn more.

About the Role

As a Site Reliability Engineer at WSO2, you'll be instrumental in both supporting our existing customers with their managed or private cloud deployments and initiating new deployments across leading cloud platforms such as Azure, AWS, and GCP. Your mission will include ensuring the seamless operation, scalability, and security of WSO2 cloud services, alongside automating processes to boost both efficiency and reliability.

Your Key Responsibilities

• Deployment Setup and Management:
• Lead the design and implementation of new cloud deployments, tailoring solutions to meet stakeholder requirements on platforms like Azure, AWS, GCP, and Kubernetes.
• Optimize cloud architectures for scalability and cost-effectiveness, adhering to best practices for networking, security, and access controls.
• Gain and maintain deep knowledge of cloud infrastructure providers to create robust solutions.
• Automation and CI/CD:
• Craft and manage automation scripts and infrastructure as code (IaC) with Terraform, Ansible, or CloudFormation.
• Deploy CI/CD pipelines to streamline software delivery, testing, and deployment processes, ensuring efficient version control and configuration management.
• Managed Cloud Support:
• Ensure the availability of the services by configuring system monitors and alerts and attending to critical alerts in a timely manner.
• Offer continuous support and maintenance for existing deployments, monitoring system performance and swiftly resolving issues to maintain high availability and reliability.
• Implement strategies for performance optimization and failure prevention, conducting thorough root cause analyses to avoid future issues.
• Monitoring and Security:
• Establish comprehensive monitoring and alerting systems to oversee customer deployments, setting thresholds for incident response.
• Conduct regular security assessments and stay abreast of the latest threats and trends to fortify cloud environments against risks.
• Collaboration and Knowledge Sharing:
• Foster a collaborative environment with product developers, operations, and QA teams to enhance workflows and product quality.
• Share knowledge and best practices, contributing to the team’s collective expertise through documentation, training, and mentorship.

Skills and Experience

• Fluent in English.
• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience.
• Expertise in cloud platforms such as Azure, AWS and GCP.
• Expertise in Linux, virtualization and containerization technologies such as Docker and Kubernetes.
• A solid understanding of networking, security principles, and compliance frameworks.
• Proficiency in IaC tools (Terraform, CloudFormation), configuration management (Puppet, Chef, Helm), and scripting languages (Python, Bash, PowerShell).
• Experience with CI/CD tools (Github Actions, Jenkins) and monitoring/logging tools (Prometheus, ELK stack, Splunk).
• Exceptional problem-solving, analytical, and troubleshooting skills, coupled with a proactive, customer-centric mindset.
• Strong communication skills and the ability to collaborate effectively in a team environment.

In Addition to a Competitive Compensation Package, WSO2 Offers:

• A work culture and environment where we value both hard work AND flexibility.
• A flexible vacation/leave plan that fits your needs.
• Health, dental, and life insurance for you and your family.

Diversity Drives Innovation:

We've built our business on a commitment to diversity and inclusion. We believe it's important to foster an environment that values and respects each individual's strengths, perspectives, and ideas. Doing so not only drives innovation; it also ensures that we can create superior experiences for our customers, partners, and employees worldwide. We value the diversity of our team regardless of race, ethnicity, religion, gender, age, national origin, disability, sexual orientation, or veteran or marital status, and we do not tolerate any form of discrimination.