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This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Software Engineer, Platform Experience based in Brazil.
This role sits at the intersection of platform engineering, customer impact, and AI-driven systems, focusing on building and improving the core infrastructure that powers intelligent agent experiences used by major consumer brands. You will work on highly impactful, production-grade systems where reliability, observability, and performance directly affect real customer operations at scale. The environment is fast-moving, distributed, and deeply collaborative, with strong emphasis on ownership and end-to-end problem solving. You will engage with complex technical challenges spanning backend services, integrations, and agent behavior in production. A key part of the role is turning real-world incidents into durable system improvements, not just short-term fixes. This is a highly autonomous position where engineering judgment, curiosity, and product thinking directly shape platform evolution.
Accountabilities
- Own and resolve complex production issues end to end, including debugging APIs, integrations, customer-side behavior, and backend services until root cause is identified and fixed.
- Investigate system behavior across logs, traces, SQL queries, and client-side signals to distinguish between product defects, configuration issues, or external causes.
- Design and implement durable fixes, including automation, tooling, and safeguards that prevent recurring incidents and improve system reliability.
- Collaborate directly with customers or internal stakeholders to reproduce issues, validate hypotheses, and accelerate resolution when needed.
- Work closely with engineering and product teams to translate production signals into structured improvements and roadmap input.
- Contribute to platform quality by building runbooks, improving observability, and strengthening debugging and diagnostic capabilities.
- Continuously identify patterns across incidents and drive systemic improvements that reduce operational load over time.
Requirements
- 4+ years of software engineering experience, ideally in platform, backend, or customer-facing technical roles in production environments.
- Strong ability to debug distributed systems using logs, metrics, traces, and data analysis (SQL and similar tools).
- Experience working with backend technologies such as Node.js, TypeScript, or similar modern stacks, with ability to ramp quickly if needed.
- Hands-on familiarity with APIs, integrations, web systems, and production troubleshooting.
- Experience working with AI/LLM systems, including prompts, retrieval workflows, or agent-based architectures, with ability to diagnose failure modes.
- Comfort interacting with customers or stakeholders to investigate issues and communicate technical concepts clearly in English.
- Strong ownership mindset, with ability to operate in ambiguous environments and drive problems to resolution independently.
- Experience using AI coding and productivity tools to accelerate debugging, analysis, and development work.
Benefits
- Competitive salary with equity or stock options
- Learning and development budget for courses, tools, and conferences
- Fully remote, distributed-first work environment
- Access to premium AI tools and platforms to enhance productivity
- High ownership culture with autonomy over technical decisions
- Collaborative, low-bureaucracy environment focused on impact
- Opportunity to work on cutting-edge AI-driven systems in production
How Jobgether Works
We use an
AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.