Sr Platform Operations Engineer

Job Description

GM Financial International Operations conducts business in Latin America and China. International Operations offers a wide range of wholesale and retail automotive financing products to dealers and their customers. The strength of the international business lies in its ability to tailor its products to meet unique dealer needs, consumer preferences and national requirements in local markets. Latin American country operations include Brazil, Chile, Colombia, Mexico, and Peru.

Responsibilities

Platform Architecture & Strategy

• Own end-to-end platform architecture for SRS, making long-term design decisions that balance scalability, resiliency, security, and cost.
• Define and evolve platform roadmaps, aligning with SRS release strategy and enterprise technology standards.
• Act as a technical authority for platform-related decisions, reviews, and escalations.
  
  

Engineering Leadership

• Lead the design and implementation of complex platform capabilities, including self-service infrastructure, deployment pipelines, and observability frameworks.
• Set and enforce engineering best practices for automation, reliability, security, and compliance.
• Mentor and coach Platform Engineers (P3 and below), raising overall team capability and technical maturity.
• Drive adoption of modern engineering patterns (Everything-as-Code, SRE principles, Chaos Engineering).
  
  

Platform Operations & Reliability

• Ensure platforms meet availability, performance, and resiliency SLOs for mission-critical servicing applications (insurance, fee processing, regulatory logic).
• Lead response and root cause analysis for high-severity incidents, particularly during SRS release windows.
• Design and improve on-call models, runbooks, and operational automation to reduce toil and operational risk.
  
  

Automation, Security & Compliance

• Architect and implement advanced automation for infrastructure provisioning, environment management, and CI/CD using Terraform, Ansible, and Azure DevOps.
• Embed security-by-design and compliance-by-default into the platform (e.g., automated controls, Splunk SIEM integration, SSL enforcement, audit readiness).
• Partner with cybersecurity and risk teams to proactively address platform risks and regulatory requirements.
  
  

Observability & FinOps

• Define and own observability standards using OpenTelemetry, Grafana, and Splunk, ensuring actionable telemetry and proactive alerting.
• Lead FinOps optimization, identifying cost drivers, defining scaling strategies, and driving cost transparency for SRS platforms.
  
  

Cross-Functional Collaboration

• Partner with product, servicing, and release teams to enable faster, safer delivery of customer value.
• Represent the SRS platform in enterprise-level forums, contributing to broader platform and cloud strategy.
  
  

Required

QUALIFICATIONS

• Extensive experience across the SDLC: architecture design, automation, CI/CD, observability, security, and operations.
• Deep expertise in cloud infrastructure (Azure preferred) and large-scale distributed systems.
• Strong proficiency in Java, Go, Python, Bash.
• Advanced hands-on experience with DevOps and SRE tooling: Azure DevOps, Terraform, Ansible, GitHub, Docker, Kubernetes, Splunk, OpenTelemetry, Grafana.
• Proven experience designing and operating enterprise-grade platforms supporting high-availability and regulatory workloads.
• Strong communication and stakeholder management skills, with the ability to influence technical direction across teams.
  
  

Preferred / Plus

• Expert-level experience with Oracle WebLogic Server, including architecture, performance tuning, and production troubleshooting.
• Experience supporting financial or regulatory servicing systems.
• Demonstrated leadership in incident management, postmortems, and continuous improvement initiatives.
  
  

Brazil - GM Financial is an Equal Opportunity Employer. We do not discriminate against any applicant or employee based on race, color, age, gender, marital status, national origin, religion, sexual orientation, gender identity, veteran status or disability.